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Shipping & Returns

 

NEED YOUR ORDER BEFORE CHRISTMAS? SEE THESE IMPORTANT DEADLINES BELOW TO ENSURE ON-TIME DELIVERY DURING THE BUSY HOLIDAY SEASON.

 EXTENDED HOLIDAY RETURNS

 Orders placed November 1, 2024 - December 31, 2024 can be returned up until January 31st, 2025

 100% MONEY BACK GUARANTEE

 2024 HOLIDAY SEASON ORDER PLACEMENT DEADLINES

 
United States
 
USPS Ground AdvantagePlace order by 11:59 pm EST on December 17th
 
FedEx 2-Day: Place order by 11:59 pm EST on December 19th
 
FedEx Overnight: Place order by 11:59 pm EST on December 22nd
 
Africa
 
First-class International or Priority Mail International ServicePlace order by 12pm MST on November 29th    
 
Asia/Pacific Rim, Australia/New Zealand, Canada, Caribbean, Mexico, Europe, Middle East
 
First-class International or Priority Mail International ServicePlace order by 12pm MST on December 6th
 
Central & South America
 
First-class International or Priority Mail International Service: Place order by 12pm MST on November 29th
 
MILITARY
 
APO/FPO/DPO AE ZIP 090-092, APO/FPO/DPO AE ZIP 094-098, APO/FPO/DPO AE ZIP 340, APO/FPO/DPO AE ZIP 962-966, APO/FPO/DPO AE ZIP 093
 
First-Class Mail Service or Priority Mail ServicePlace order by 12pm MST on December 9th 
 
ALERT: USPS can no longer accept or deliver international mail to several countries due to COVID-19 service impacts. See all countries with temporary service and guaranteed-delivery suspensions. Read More
 
DOMESTIC PROCESSING AND DELIVERY TIMES
 
All orders ship next business day. 
 
All domestic orders will ship via USPS Ground Advantage unless customer updgrades shipping choice at checkout.
 
DOMESTIC GROUND ADVANTAGE | USPS estimates Ground Advantage Mail items will arrive within 2-5 business days.
 
DOMESTIC PRIORITY MAIL | USPS estimates Priority Mail items will arrive within 1-3 business days. Please note we cannot control postal delivery times or delays.
 
FedEx (FedEx 2 Day)$
 
FedEx (Standard Overnight)
 
FedEx (Priority Overnight)
 
We ship to the mailing address provided at checkout, also listed on your order confirmation. Any packages returned due to an incorrect address will be reshipped at the buyers’ expense. Please double check that your address is correct to avoid any issues.
 
INTERNATIONAL PROCESSING AND DELIVERY TIMES
 
All orders ship next business day.
 
We ship to just about everywhere in the world, so chances are we ship to your location! During checkout, prior to processing payment, the website will let you know if we ship to your region and what shipping options are available. Please read all available shipping options to select the correct method for your needs.
 
USPS FIRST-CLASS MAIL INTERNATIONAL | Delivery times for orders shipped via USPS First-Class Mail International will vary by country, but on average should arrive within 10-28 business days. Although this is the most cost-effective international shipping method, it does not include insurance and will not have a tracking number assigned to it. Once your package has shipped, you’ll receive an ID number. An ID number is NOT a tracking number, but a parcel number that often shows as being at one of the two International Postal Hubs in Los Angeles, CA or Jamaica, NY, even when it’s well on its way to you. If you’d like a tracking number, please choose Priority Mail International or Priority Mail Express International at checkout.  
 
PRIORITY MAIL INTERNATIONAL | Packages shipped via Priority Mail International will arrive within 6-10 business days. Tracking and insurance included.
 
PRIORITY MAIL EXPRESS INTERNATIONAL | All international orders shipped via Priority Mail Express International will arrive within 3-5 business days. Tracking and insurance included.
 
We ship to the mailing address provided at checkout, also listed on your order confirmation. Any packages returned due to an incorrect address will be reshipped at the buyers expense. Please double check that your address is correct to avoid any issue.
 
Please note that seller is not responsible for any additional customs charges or fees that the destination country may charge. If you’d like to insure your shipment via USPS, please choose Priority Mail International or Priority Mail Express International at checkout.
 
RETURNS, REFUNDS AND EXCHANGES
 
RETURNS/EXCHANGES: Orders placed November 1, 2024 - December 31, 2024 can be returned/exchanged up until January 31st, 2025. Please contact us to initiate a return.

100% MONEY BACK GUARANTEE 
 
We strive for excellent customer service, and it is our intention to provide you with a great experience! If you are unhappy with your purchase for any reason, please get in touch with us so that we can make it right. If for whatever reason we cannot make it right we will gladly refund 100% of your purchase, including shipping. 
 
CONTACT
 
We can be reached through our contact page or directly at info[at]thermalhaircare[dot]com.

 

 

 

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