NEED YOUR ORDER BEFORE CHRISTMAS? SEE THESE IMPORTANT DEADLINES BELOW TO ENSURE ON-TIME DELIVERY DURING THE BUSY HOLIDAY SEASON.
EXTENDED HOLIDAY RETURNS
Orders placed November 1, 2024 - December 31, 2024 can be returned up until January 31st, 2025
100% MONEY BACK GUARANTEE
2024 HOLIDAY SEASON ORDER PLACEMENT DEADLINES
United States USPS Ground Advantage: Place order by 11:59 pm EST on December 17th FedEx 2-Day: Place order by 11:59 pm EST on December 19th FedEx Overnight: Place order by 11:59 pm EST on December 22nd Africa First-class International or Priority Mail International Service: Place order by 12pm MST on November 29th Asia/Pacific Rim, Australia/New Zealand, Canada, Caribbean, Mexico, Europe, Middle East First-class International or Priority Mail International Service: Place order by 12pm MST on December 6th Central & South America First-class International or Priority Mail International Service: Place order by 12pm MST on November 29th MILITARY APO/FPO/DPO AE ZIP™ 090-092, APO/FPO/DPO AE ZIP™ 094-098, APO/FPO/DPO AE ZIP™ 340, APO/FPO/DPO AE ZIP™ 962-966, APO/FPO/DPO AE ZIP™ 093 First-Class Mail Service or Priority Mail Service: Place order by 12pm MST on December 9th ALERT: USPS can no longer accept or deliver international mail to several countries due to COVID-19 service impacts. See all countries with temporary service and guaranteed-delivery suspensions. Read More DOMESTIC PROCESSING AND DELIVERY TIMES All orders ship next business day. All domestic orders will ship via USPS Ground Advantage unless customer updgrades shipping choice at checkout. DOMESTIC GROUND ADVANTAGE | USPS estimates Ground Advantage Mail items will arrive within 2-5 business days. DOMESTIC PRIORITY MAIL | USPS estimates Priority Mail items will arrive within 1-3 business days. Please note we cannot control postal delivery times or delays. FedEx (FedEx 2 Day)$ FedEx (Standard Overnight) FedEx (Priority Overnight) We ship to the mailing address provided at checkout, also listed on your order confirmation. Any packages returned due to an incorrect address will be reshipped at the buyers’ expense. Please double check that your address is correct to avoid any issues. INTERNATIONAL PROCESSING AND DELIVERY TIMES All orders ship next business day. We ship to just about everywhere in the world, so chances are we ship to your location! During checkout, prior to processing payment, the website will let you know if we ship to your region and what shipping options are available. Please read all available shipping options to select the correct method for your needs. USPS FIRST-CLASS MAIL INTERNATIONAL | Delivery times for orders shipped via USPS First-Class Mail International will vary by country, but on average should arrive within 10-28 business days. Although this is the most cost-effective international shipping method, it does not include insurance and will not have a tracking number assigned to it. Once your package has shipped, you’ll receive an ID number. An ID number is NOT a tracking number, but a parcel number that often shows as being at one of the two International Postal Hubs in Los Angeles, CA or Jamaica, NY, even when it’s well on its way to you. If you’d like a tracking number, please choose Priority Mail International or Priority Mail Express International at checkout. PRIORITY MAIL INTERNATIONAL | Packages shipped via Priority Mail International will arrive within 6-10 business days. Tracking and insurance included. PRIORITY MAIL EXPRESS INTERNATIONAL | All international orders shipped via Priority Mail Express International will arrive within 3-5 business days. Tracking and insurance included. We ship to the mailing address provided at checkout, also listed on your order confirmation. Any packages returned due to an incorrect address will be reshipped at the buyers expense. Please double check that your address is correct to avoid any issue. Please note that seller is not responsible for any additional customs charges or fees that the destination country may charge. If you’d like to insure your shipment via USPS, please choose Priority Mail International or Priority Mail Express International at checkout. RETURNS, REFUNDS AND EXCHANGES RETURNS/EXCHANGES: Orders placed November 1, 2024 - December 31, 2024 can be returned/exchanged up until January 31st, 2025. Please contact us to initiate a return.100% MONEY BACK GUARANTEE We strive for excellent customer service, and it is our intention to provide you with a great experience! If you are unhappy with your purchase for any reason, please get in touch with us so that we can make it right. If for whatever reason we cannot make it right we will gladly refund 100% of your purchase, including shipping. CONTACT We can be reached through our contact page or directly at info[at]thermalhaircare[dot]com.